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BFFI Data Privacy Policy

1. Introduction

Barrier-Free Finance Initiative (BFFI) is committed to protecting your privacy and handling your
personal information responsibly.

This Data Privacy Policy explains how we collect, use, store and protect personal information when
you:

  • visit our website;

  • join the Disability-Inclusive Finance Community of Practice (CoP);

  • register for events directly administered by BFFI or through the CoP;

  • submit resources or blog articles;

  • subscribe to newsletters; or

  • otherwise communicate with BFFI.


BFFI processes personal data in accordance with the European Union General Data Protection
Regulation (GDPR) and applicable Luxembourg data protection legislation.​​

2. Who We Are

Barrier-Free Finance Initiative (BFFI) is registered in Luxembourg as an a.s.b.l. (association sans but lucrative – not-for-profit organization).
 
Registration number: F14581
Registered address: 25, Allée Pierre de Mansfeld, L-2118 Luxembourg
Email: info@barrierfreefinance.org
 
Our vision is that people with disabilities have access to financial services that meet their needs,
regardless of the type and severity of their disability, their level of income and their geographical
location.
​
Our mission is to advance people with disabilities' access to financial services by providing solutions for inclusive finance stakeholders that combine:

  • Education and advocacy;

  • Information generation; and

  • Technical support.

 

​Our core values are:

  • Inclusion: Prioritizing the participation and experience of people with diverse disabilities and their representative organisations to ensure no-one is left behind.

  • Collaboration: Engaging actors across the disability inclusion and financial inclusion ecosystems to share and implement best practices.

  • Innovation: Developing evidence-based solutions leveraging research, lived experience of people with disabilities, and advancing technologies.

​
In line with our vision, mission and values, BFFI has launched a Disability-Inclusive Finance
Community of Practice (CoP) to advance equitable access to financial services for persons with
disabilities through awareness-raising, advocacy, knowledge-sharing, collaboration and innovation.

3. What Information We Collect

Depending on how you interact with BFFI, we may collect: 

Contact information

  • Name  

  • Email address  

  • Country of residence 

  • Organisation  

  • Job title

Community of practice information

  • Professional role  

  • Areas of interest  

  • Event registrations  

  • Resources submitted  

  • Blog posts submitted 

  • Working Group participation 

Optional demographic information

Where you choose to provide it: 

  • Gender  

  • Whether you identify as a person with disability

​
Providing this information is entirely voluntary. 

4. How We Use Your Information 

We use personal information to: 

  • administer the Community of Practice;  

  • maintain our participant database;  

  • send newsletters;  

  • send invitations to webinars, meetings and events;  

  • notify you of new resources, blogs and activities;  

  • coordinate participation in Community of Practice activities delivered jointly with partner  organisations; 

  • accommodate accessibility requirements; 

  • respond to enquiries;  

  • analyze participation trends to improve the Community of Practice;  

  • fulfil legal or regulatory obligations. 

​
We will not use your information for unrelated marketing or other purposes. 

5. Legal Basis for Processing

We process personal information on the basis of: 

  • your consent;  

  • our legitimate interests in operating the Community of Practice and communicating with participants; and  

  • where necessary, compliance with legal obligations. 

​
You may withdraw your consent at any time. 

6. How We Store Your Information 

Information submitted through our online forms is: 

  • received through our official BFFI email account;  

  • stored in secure electronic files maintained by BFFI;  

  • currently managed using password-protected spreadsheets stored within BFFI's secure  Google Workspace;  

  • accessible only to authorized BFFI Board members, employees, contractors or volunteers  who require access to perform their duties.  

​​
As the Community of Practice grows, BFFI may transfer participant information into a secure  customer relationship management (CRM) system. Any future system will provide an equivalent or  higher standard of data protection. 

7. Who We Share Information With 

BFFI does not sell personal information and does not share Community of Practice participant lists  with third parties, except as outlined in this policy.  
 
We may share limited personal information where this is necessary to organize or deliver  Community of Practice activities, including: 

  • co-hosted webinars, workshops or other events;  

  • working groups;  

  • collaborative projects or consultations organized with trusted partner organisations.  

​
In these cases, we will share only the information necessary for the activity, such as your name,  email address, organisation, role or any accessibility requirements that you have asked us to  communicate. 
​
We will only share information with partner organisations that have agreed to use it solely for the  purpose of delivering the relevant activity and to protect it appropriately. 
​
We may also share information where required by law or where necessary to protect BFFI's legal  rights. 

8. How Long We Keep Information 

We retain personal information only for as long as necessary to: 

  • administer the Community of Practice; 

  • provide requested communications;  

  • meet legal or regulatory requirements.  

 

If you unsubscribe or request deletion of your information, we will remove your details unless we  are legally required to retain them.

9. Your Rights 

Under GDPR, you have the right to: 

  • request access to your personal information;  

  • request correction of inaccurate information;  

  • request deletion of your information;  

  • restrict processing;  

  • object to certain processing;  

  • withdraw consent;  

  • request a copy of your information where applicable.  

 

To exercise these rights, contact us on: info@barrierfreefinance.org, or on WhatsApp: Paul Surreaux  +503 6128 5361 or Alison Thornburn +855 85 814 432.

10. Email Communications 

Participants joining the Community of Practice may receive: 

  • newsletters;  

  • event invitations;  

  • surveys;  

  • updates on news, resources and activities.  

 

Every email communication will include an option to unsubscribe.

11. Security 

BFFI takes reasonable technical and organizational measures to protect personal information  against: 

  • unauthorized access;  

  • accidental loss;  

  • misuse;  

  • alteration;  

  • disclosure.  

No online system can guarantee complete security, but BFFI continually seeks to maintain  appropriate safeguards.

12. Cookies 

Our website may use essential cookies and website analytics to improve website performance. Any non-essential cookies will only be used where appropriate consent has been obtained.

13. Changes to this Policy 

BFFI may update this Data Privacy Policy from time to time. The latest version will always be available on our website.

​

Approved by BFFI Board of Directors July 2026 

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