Resources
In this section you will find links to resources providing information, insights and guidance on disability-inclusive finance. These include case studies, articles and videos from institutions and individuals leading the change towards truly inclusive financial systems, and manuals and tools to support implementation of disability-inclusive policies and practices.
Please note that BFFI is not responsible for the content of resources collated from publicly available external sources.
Disability Inclusion Guide for Financial Services Providers (FSPs)
1 January 2026
Guide / Manual / Factsheet / Toolkit
Barrier-Free Finance Initiative (BFFI), Cerise+SPTF, ADA (Appui au Développement Autonome)
Provides comprehensive, practical guidance for FSPs to embed disability-inclusive practices across their organization and operations.
SEPM Guide - Disability Inclusion Focus
1 January 2026
Guide / Manual / Factsheet / Toolkit
Cerise+SPTF, Barrier-Free Finance Initiative (BFFI), ADA (Appui au Développement Autonome)
This version of Cerise+SPTF’s Social and Environmental Performance Management (SEPM) Guide is helps financial institutions to advance disability inclusion as part of their existing social performance frameworks.
All resources
Title | Description | Published by | Type | View |
|---|---|---|---|---|
Financial Inclusion of Excluded Segments - Learning from Experience Delivery of Financial Services to People with Disabilities | Case study from India on delivering financial services to persons with disabilities, with lessons for MFIs on understanding clients’ needs, aspirations and barriers. | Access Development Services and UNDP | Report / research study / journal article | View resource |
Disability Etiquette | Handbook for engaging customers with disabilities in banking, covering disability inclusion, different disabilities, and practical tips for interactions in branches and contact centres. | HSBC | Guide / Manual / Factsheet / Toolkit | View resource |
Accessibility GO! A Guide to Action, delivering on 7 accessibility commitments | Practical whole-of-organization accessibility guide with self-assessment templates covering buildings, information, IT, workplace accessibility, training, recruitment and reasonable accommodation. | World Blind Union and CBM Global Disability Inclusion – K. Al Jubeh, B. Dard, Y. Zayed | Guide / Manual / Factsheet / Toolkit | View resource |
The European Accessibility Act (EAA) (2019) | EU accessibility law establishing mandatory requirements for accessible products and services, including ATMs, banking and payments, digital devices, e-commerce, transport and communications. | European Union (EU) | National or International Laws / Policies / Regulations | View resource |
Designing holistic solutions for people with disabilities: Lessons from BRAC Myanmar | Case study from BRAC Myanmar on adapting microfinance for persons with disabilities through accessible identification, collateral-free credit, training and flexible repayment support. | BRAC Myanmar | Case Studies | View resource |
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